Thank you for shopping at Zempaa. We are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, we're here to help.
To return a product: click here
Eligibility for Returns:
Items must be unused, unworn, and in the same condition that you received them.
Items must be in the original packaging with all tags attached.
Some items, such as perishable goods, custom-made products, and personal care items, are non-returnable.
Time Frame for Returns:
You have 3 days from the date of delivery to initiate a return.
Return Process:
Contact our customer support team at [email protected]
Pack the item securely in its original packaging and include the return form.
Ship the item to the return address provided by our customer support team.
Shipping Costs:
Customers are responsible for return shipping costs unless the item is damaged or defective.
Refunds and Processing Time:
Once we receive your return, we will inspect the item and notify you of the status of your refund.
If approved, refunds will be processed within 1-2 business days and applied to the original method of payment.
Exchanges:
To exchange an item, follow the return process and specify the item you wish to exchange it for. Exchanges are subject to product availability.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at [email protected]
