Zempaa is an online retailer specializing in delivering students products or services.

You can contact us via email at [email protected] or call us at 08101678996. Our customer service hours are 8am - 6pm

To place an order, browse our products, add items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information.

Orders can be modified or canceled within 2 mins of placing them. Contact our customer service team immediately to request changes.

We accept various payment methods, including Visa, MasterCard, Verve etc.

Yes, we use SSL encryption to ensure all transactions are secure. We do not store your payment information.

We offer standard, expedited, and overnight shipping options. Shipping costs and delivery times vary based on your location and the shipping method selected.

Once your order is shipped, go to your orders page to see the order status of your order, for now you cannot track your order.

We accept returns within 3 days of delivery. Items must be unused and in their original packaging. Please visit our Returns page for detailed instructions.

To return an item, contact our customer service team for a return authorization and follow the instructions provided or you can go to returns and refunds page then select the product you want to return and fill the form, then finally submit it. Return shipping costs are the responsibility of the customer unless the item is defective.

Click on the “Sign Up” button at the top of our webapp and fill in the required information. You can also create an account during the checkout process.

Click on the “Forgot Password” link on the login page and follow the instructions to reset your password.

Each product page includes a size chart. Refer to the chart to find your correct size. If you’re still unsure, contact our customer service team for assistance.

We strive to display product colors as accurately as possible. However, due to different monitor settings, the actual color may vary slightly.

If you experience any technical issues, try refreshing the page or clearing your browser’s cache. If the problem persists, contact our technical support team at [email protected].

Ensure all required fields are filled out correctly and that your payment information is accurate. If you’re still having issues, contact our customer service team for assistance.

You can reach us via email at [email protected], by phone at 08044569231, or through our live chat on the webapp(coming soon!). Our customer service hours are 8am - 7pm.